Careers

Position Summary

As a Reservations Specialist at Savvy, you will operate in a dual role. Your first role will be serving as a key player on our Savvy Support team which ensures that all of our guests have a seamless vacation experience. This role consists primarily of fielding guest communications within a 10-minute response-time and coordinating reservations as needed to deliver a smooth check-in and checkout process. When done successfully, every guest at every home can rest assured knowing they have someone they can count on to handle any obstacles they encounter during their stay.

Your secondary role is to support our operations team in handling any time-sensitive matters with respect to property integrity including same-day purchases, contractor management, and various maintenance items. Your responsibility is not necessarily to solve these issues but to make sure that the right *information* gets communicated to the right *people* at the right *time*. This is imperative to an effective operation on the ground.

These two roles combined are an integral part of Savvy’s guest experience as you become the fulcrum for balancing the front of house and back of house departments. This role may be a good fit for you if you consider yourself to be curious, if you love to get hands on, and if you are enthusiastic about guest interaction and making sure people feel that they are taken care of.

This is primarily a remote role with the opportunity to transgress into a hybrid role depending on your location.

Responsibilities

• Assist with lodging reservations and requests at all Savvy property locations, including email quotes, phone sales, follow-up, chats, texts, and inquiries from travel and wholesale agents.
• Assessing guests’ needs, problem-solving, booking new reservations, and troubleshooting.
• Demonstrating a passion for creating memorable vacations in exceptional mountain homes with phenomenal customer service.
• Focus on achieving sales targets for reservations, guest activities, and booking performance
• Performing administrative duties by accurately documenting all guest communications and any other administrative tasks as assigned by the management.
• Willingness and demonstrated flexibility to adjust as new systems are implemented.
• Communicate and coordinate compliance processes and materials including but not limited to submitted paperwork, filling out online forms, and paying respective governmental authorities.
• Must be able to commit to one 8-hour shift per day for communications coverage including select weekends and holidays (time off is provided upon request)

Qualifications

• Previous experience in the hospitality industry.
• 2 or more years of customer service or sales work experience, or an equivalent combination of both.
• Computer literate with proficiency in various productivity tools such as Microsoft Office, Google Suite products, Slack, Asana, Trello, Notion, or other relevant applications.
• Excellent communication skills, both verbal and written.
• Self-motivated with the ability to work autonomously or with a team.
  Ability to work a flexible schedule, including weekends and holidays.

Compensation & Benefits

Annual Salary: $36,000 – $48,000

Bonus opportunities include:

• Creation of helpful resources such as training articles, SOPs, or other materials for the company’s knowledge base
• Sourcing and converting direct bookings that we wouldn’t have otherwise booked
• Facilitating new owner leads for the growth of our management portfolio
• Flexible schedule and variable hours (work when you want)
• Remote with chance to become hybrid (work where you want)
• Opportunity to travel (get paid to explore new places)
• Professional development stipend (get paid to learn)