Savvy VRM is a boutique property management agency operating in 10+ cities around the US. The founders started hosting on Airbnb in 2015 and have since carved out a niche for delivering exceptional guest experience in the vacation rental space, with $30m+ in real estate assets currently under management.

A Vacation Rental Agency Like No Other

As a tech-driven hospitality brand, Savvy utilizes leading software tools and platforms to drive operational efficiencies within a hybrid work environment, both remotely and on the ground. Our company success is a function of our commitment to the following core values: Service, Stewardship, and Sustainability.

This business model affords a unique opportunity to blend the customer-centric approach of hospitality with the financial fortitude of real estate. Throw in the start-up environment of a growing tech company and you’ve got one wild ride: spontaneous, gritty, and challenging while simultaneously being fun, flexible, impactful. In other words, you can expect a fast-paced, dynamic, and engaging day-to-day workflow.

As the company continues to evolve, we are actively seeking A players to join our collective effort in delivering unparalleled experiences to everyone we have the privilege of serving.

Open Positions

Position Summary

As a Reservations Specialist at Savvy, you will operate in a dual role. Your first role will be serving as a key player on our Savvy Support team which ensures that all of our guests have a seamless vacation experience. This role consists primarily of fielding guest communications within a 10-minute response-time and coordinating reservations as needed to deliver a smooth check-in and checkout process. When done successfully, every guest at every home can rest assured knowing they have someone they can count on to handle any obstacles they encounter during their stay.


Your secondary role is to support our operations team in handling any time-sensitive matters with respect to property integrity including same-day purchases, contractor management, and various maintenance items. Your responsibility is not necessarily to solve these issues but to make sure that the right *information* gets communicated to the right *people* at the right *time*. This is imperative to an effective operation on the ground.


These two roles combined are an integral part of Savvy’s guest experience as you become the fulcrum for balancing the front of house and back of house departments. This role may be a good fit for you if you consider yourself to be curious, if you love to get hands on, and if you are enthusiastic about guest interaction and making sure people feel that they are taken care of.


This is primarily a remote role with the opportunity to transgress into a hybrid role depending on your location.




  • Assist with lodging reservations and requests at all Savvy property locations, including email quotes, phone sales, follow-up, chats, texts, and inquiries from travel and wholesale agents.
  • Assessing guests’ needs, problem-solving, booking new reservations, and troubleshooting.
  • Demonstrating a passion for creating memorable vacations in exceptional mountain homes with phenomenal customer service.
  • Focus on achieving sales targets for reservations, guest activities, and booking performance
  • Performing administrative duties by accurately documenting all guest communications and any other administrative tasks as assigned by the management.
  • Willingness and demonstrated flexibility to adjust as new systems are implemented.
  • Communicate and coordinate compliance processes and materials including but not limited to submitted paperwork, filling out online forms, and paying respective governmental authorities.
  • Must be able to commit to one 8-hour shift per day for communications coverage including select weekends and holidays (time off is provided upon request)




  • Previous experience in the hospitality industry.
  • 2 or more years of customer service or sales work experience, or an equivalent combination of both.
  • Computer literate with proficiency in various productivity tools such as Microsoft Office, Google Suite products, Slack, Asana, Trello, Notion, or other relevant applications.
  • Excellent communication skills, both verbal and written.
  • Self-motivated with the ability to work autonomously or with a team.
    Ability to work a flexible schedule, including weekends and holidays.


Compensation & Benefits


Annual Salary: $36,000 – $48,000


Bonus opportunities include:

  • Creation of helpful resources such as training articles, SOPs, or other materials for the company’s knowledge base
  • Sourcing and converting direct bookings that we wouldn’t have otherwise booked
  • Facilitating new owner leads for the growth of our management portfolio
  • Flexible schedule and variable hours (work when you want)
  • Remote with chance to become hybrid (work where you want)
  • Opportunity to travel (get paid to explore new places)
  • Professional development stipend (get paid to learn)


Apply Today

Don’t see a position that’s the right fit for you, but still want to work a flexible schedule and contribute in meaningful ways

 while earning a decent income? Send us your resume with a proposal on what your ideal position would look like 

and we’ll see if we can work something out. We’re always looking for talented, enthusiastic people to join our growing team! 

Newsletter Signup

Newsletter Signup

Get The Guide

Get The Guide Form

Send Mail

If you need assistance with anything, please contact us using the form below.
We will respond within 24-48 hours or sooner.
Generic Send Email Form

Contact Us

If you need assistance with anything, please contact us using the form below.
We will respond within 24-48 hours or sooner.
PM General New Location
Full Name
Full Name

Free Home Evaluation

Free Home Evaluation Form
Details About Your Rental Property

We keep your information secure and private.