FAQs & Rental Policies
Payments
All outstanding balances must be paid prior to arrival. Check-in instructions can only be provided to guests whose balance is $0 at the time of arrival. Payments are accepted through booking platform partners, debit or credit cards, Zelle, Venmo, and/or ApplePay. If you need help with payments or refunds, don’t hesitate to let us know and we’ll get your sorted immediately.
Check-In and Check-Out
Standard check-in is at 4:00pm and standard check-out time is 11:00am. If you’re arriving earlier or need some extra time, just let us know your ETA and we’ll do our best to accommodate. We try to be flexible but please understand we are at the mercy of our staff’s schedules and incoming guests. No early check-ins or late checkouts can be accommodated when there is a same-day turnover.
Security Deposits
A standard security deposit of $100 is held using your card on file usually 1-3 days before the date of your arrival. This hold is simply an authorization on the card, not an actual transaction, therefore no refund will be needed. The amount held may vary depending on factors including but not limited to the type, size, or location of the property you are booking, the dates of your stay, or the nature of your visit.
Cancellation Policy
Cancellation terms vary by property so please be sure to check the property page for more details. We do offer travel insurance through Rental Guardian at the time of your booking, including a Cancel for Any Reason policy. You are also welcome to buy your own insurance from a separate provider.
Age Requirement
The Property must be booked and occupied at all times by an adult over the age of 25.
Maximum Number of Guests
At no time during your stay shall the maximum number of persons on the property exceed the maximum number of persons the advertised property sleeps, not including babies in cribs. Violation of this policy will result in immediate eviction from the property, with NO refund of rent, associated fees or taxes already paid.
Parking
You and your guests may park in designated areas only. We are not responsible for any damages, theft, or towing associated with your vehicle.
Property Assignments
We reserve the right to change rental assignments on short notice if a property is unavailable during the Rental Period, due to necessary maintenance and repair issues, removal of a property from the rental program, or any other changes and/or emergency conditions.
Good Neighbor Policy
We like to have fun and want you to have fun, too! However, we also want to be respectful of our neighbors and maintain good relationships with those whose livelihood depends on your behavior. Please honor quiet hours and be mindful of noise (especially outdoors) between 10:00 P.M. and 8:00 A.M.
Owner Areas
The property may have certain areas that are off-limits to you and your guests, including owners’ closets and garages. Do not attempt to access these areas during your stay.
Smoking
All of our properties are designated as NON-SMOKING. If any evidence of smoking in the Property is detected during your stay, or upon departure, you will automatically be charged a fee of $250.00, plus any additional cleaning expenses incurred.
Amenities & Supplies
An initial complimentary supply of paper towels, garbage bags, bath tissue, and soaps are provided. Guest is responsible for the purchase of any additional supplies they may require during their stay.
Lost and Found
Neither the owner of the Property nor Savvy is responsible for lost or misplaced items, or those left behind by you or other guests in your party. Of course, if we find something, we’ll let you know and ship it back asap.
